{"id":896,"date":"2021-02-19T10:42:24","date_gmt":"2021-02-19T10:42:24","guid":{"rendered":"https:\/\/thebochostels.com\/faq\/"},"modified":"2025-03-28T16:21:36","modified_gmt":"2025-03-28T16:21:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/thebochostels.com\/en\/faq\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"<div style=\"font-size: 1rem;\"><strong>Do I have to present the hostelling membership card to stay at your hostel?\u00a0<\/strong>\r\n<p><span style=\"font-weight: 400;\">The Boc Hostels is part of the Spanish Network of Youth Hostels, especially for young people up to 30 years of age, who develop an educational project in the Balearic Islands. Therefore, people (staying only at BOC city) who are 30 years of age or older and do not have a student or teacher&#8217;s card, must present the Youth Hostel Card, which can be acquired digitally on the website of the Spanish Youth Hostel Network (www.reaj.com).<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Is there any type of payment other than the reservation?<\/strong><\/p>\r\n<p>Yes, only if you stay at BOC Palma o Beach is there a tourist tax to be paid?<\/p>\r\n<p>In low season it is 0.28\u20ac (NOV-APR) and in high season it is 1.10\u20ac (MAY-OCT)<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>Is there parking at your facilities? The parking areas are free, if not, what\u2019s the price?<\/strong><\/p>\r\n<p><span style=\"font-weight: 400;\">Our hostels do not have private parking. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">You can park in the blue parking area paying 0,65\u20ac per hour in the following schedule (maximum parking time 2 hours):\u00a0\u00a0<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From Monday to Friday: from 9am a 2:30pm and from 4:30pm to8pm<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saturday: from 9am a 2:30pm\u00a0<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sunday and festivities FREE<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Night hours and between schedules: FREE<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">You can also park in the white line parking which is completely free 24\/7.\u00a0<\/span><\/p>\r\n<p><strong>Is there A\/C in the room?<\/strong><\/p>\r\n<p>\u2600\ufe0f Mallorca is pure fire&#8230; and not only because of the party. Summers here can be intense, but don&#8217;t worry, at BOC we think of everything: all our hostels have air conditioning so you can enjoy without melting.<\/p>\r\n<p><strong>I\u2019d like a quiet room. Is that possible?\u00a0<\/strong><\/p>\r\n<p>Looking for peace and quiet? We\u2019ve got that too. If you&#8217;re not here for the party and prefer a more chill vibe, we have rooms designed for you to rest comfortably. At BOC, everyone finds their place.<\/p>\r\n<p><strong>Can I check-in early?<\/strong><\/p>\r\n<p class=\"\" data-start=\"0\" data-end=\"144\">\ud83d\udd51 Check-in from 2:00 PM. Arrived early and want to get in already? You can for just \u20ac10 (bed) or \u20ac15 (private room), subject to availability.<\/p>\r\n<p class=\"\" data-start=\"146\" data-end=\"294\">Need to wait but don\u2019t want to carry your backpack around? Drop your luggage in our storage room for \u20ac5 for the whole day and go enjoy the island.<\/p>\r\n<p class=\"\" data-start=\"296\" data-end=\"417\">In the meantime, make yourself at home\u2014use our bathrooms, terrace, and kitchen. At BOC, your stay starts from minute one!<\/p>\r\n<p><strong>We have an extra person travelling with us. Is it possible to add that person to our existing reservation please?<\/strong><\/p>\r\n<p>Hit us up on WhatsApp or email if you need to change your booking\u2014we\u2019ll do our best to make it happen!\u00a0<\/p>\r\n<p><strong>We are a group of friends and we\u2019ve reserved several beds in a shared dorms \/ rooms. We\u2019d like to stay all together in the same room \/ floor. Is that possible?\u00a0<\/strong><\/p>\r\n<p class=\"\" data-start=\"0\" data-end=\"125\">We\u2019ll always try our best to meet your requests, but remember, it\u2019s subject to availability and confirmed only upon arrival.<\/p>\r\n<p class=\"\" data-start=\"127\" data-end=\"206\">Got changes or questions? Hit us up on WhatsApp or email\u2014we\u2019ve got you covered!<\/p>\r\n<p><strong>Can I pay my reservation in cash or with a card that\u2019s different to the one used to make the reservation?\u00a0<\/strong><\/p>\r\n<p class=\"\" data-start=\"0\" data-end=\"90\">All reservations must be paid in advance before the end of the free cancellation period.<\/p>\r\n<p class=\"\" data-start=\"92\" data-end=\"371\">You can also pay with a different card as long as the cardholder&#8217;s name matches the name on the reservation. If someone other than the reservation holder uses their card to pay, the payment must be made through a secure payment system via a link provided by our booking system.<\/p>\r\n<p class=\"\" data-start=\"373\" data-end=\"547\"><span style=\"font-size: 1rem;\">Please contact the reception if you wish to pay using this method:\u00a0 WhatsApp +34 672 15 30 60 (BOC PALMA) or\u00a0 +34 683 10 12 22 (BOC CITY).<\/span><\/p>\r\n<p><strong>I\u2019m not able to do the online check-in, will I be able to do it when I arrive at the hostel?\u00a0<\/strong><\/p>\r\n<p class=\"\" data-start=\"437\" data-end=\"637\">\u26a1 Online check-in: fast, easy, and mandatory. Make sure to complete it before your arrival using the link in your booking confirmation. That way, you skip the lines and head straight to the fun.<\/p>\r\n<p class=\"\" data-start=\"639\" data-end=\"815\">\ud83d\udc40\u00a0If you\u2019ve done your online check-in, you\u2019ll have priority at reception to collect your keys. If not\u2026 you\u2019ll have to wait behind those who did their homework.<\/p>\r\n<p><strong>Can I modify or cancel my reservation?\u00a0<\/strong><\/p>\r\n<p><span style=\"font-weight: 400;\">Depending on your fare, you\u2019ll be able to cancel or modify your reservation. If you cancel or modify your reservation after the free cancellation period expired, it can have additional costs.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">You can contact our team to find out whether you are within the free cancellation period or not.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">You can directly contact the hostel\u2019s reception through WhatsApp or email if you want to modify your reservation in any way or solve any doubts you may have.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">You can also find all the details regarding your reservation in your confirmation email.<\/span><\/p>\r\n<p><strong>How can I get from the airport to the hostel?\u00a0<\/strong><\/p>\r\n<h5><strong>The Boc Palma:<\/strong><\/h5>\r\n<p><span style=\"font-weight: 400;\">From the airport you can catch bus A1 which will leave you at Plaza Espa\u00f1a. You can reach the hostel from Plaza Espa\u00f1a after walking for 5 minutes. Just head to Avenida Alemania and continue walking to Carrer Arxiduc Lluis Salvador until you reach number 46. There you\u2019ll see a roundabout with an obelisk, the hostel is 150 meters from it.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">You can also take a taxi, which is the fastest and most comfortable option, but depending on the fare it can cost between 20 to 25\u20ac.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Lastly, if you prefer to reserve a shuttle for you or your party, you can check the prices at reception. We will require your name, arrival date, number of people and flight number, and we will prepare a quote for you.\u00a0<\/span><\/p>\r\n<h5><strong>The Boc City:<\/strong><\/h5>\r\n<p><span style=\"font-weight: 400;\">From the airport you can catch bus A1 which will leave you at the bus stop number 452\u00a0 Gabriel Alomar \u2013\u00c1rea de intercambio Sindicato. You can reach the hostel from the bus stop after walking for 7 minutes, which is located at Calle Son Pontivic n\u00ba 16 . Just head to Carrer de Manacor and continue walking until you see the supermarket MERCADONA on your right hand side. There, turn right to Carrer Joan Alcover and then turn at the fist left. The Boc Hostels City is 2 blocks away.\u00a0\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">You can also take a taxi, which is the fastest and most comfortable option, but depending on the fare it can cost between 20 to 25\u20ac.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Lastly, if you prefer to reserve a shuttle for you or your party, you can check the prices at reception. We will require your name, arrival date, number of people and flight number, and we will prepare a quote for you.<\/span><\/p>\r\n<h5><strong>The Boc Beach:<\/strong><\/h5>\r\n<p class=\"\" data-start=\"0\" data-end=\"283\">To get from the airport to The Boc Beach, take the A2 bus.<br data-start=\"58\" data-end=\"61\" \/>The fare is 5\u20ac per trip, and it\u2019s only payable in cash. The estimated travel time is about 13 to 15 minutes.<br data-start=\"169\" data-end=\"172\" \/>The nearest bus stop to the hostel is 473-Cala Est\u00e0ncia. From there, it\u2019s a 2-5 minute walk to The Boc Beach.<\/p>\r\n<p class=\"\" data-start=\"285\" data-end=\"462\">If you prefer to take a taxi, the ride from the airport to The Boc Beach takes around 6 to 10 minutes and costs approximately 20-25\u20ac. Payment can be made by credit card or cash.<\/p>\r\n<p><strong>Can I check out late from the room?<\/strong><\/p>\r\n<p class=\"\" data-start=\"0\" data-end=\"166\">\u23f0 Our check-out time is before 11 AM. If you need a Late Check-Out, please note that it&#8217;s subject to availability and can only be confirmed on the day of departure.<\/p>\r\n<p class=\"\" data-start=\"168\" data-end=\"301\">If it&#8217;s not available, you can leave your luggage at reception for just 5\u20ac for 24 hours and take advantage of our facilities all day.<\/p>\r\n<p><strong>Can I check out early from my room?<\/strong><\/p>\r\n<p><span style=\"font-weight: 400;\">Yes, of course. Early check out is completely voluntary, that&#8217;s why the hostel will not refund the nights you won\u2019t be staying if you choose to leave earlier than scheduled.\u00a0\u00a0<\/span><\/p>\r\n<p><strong>Do you organize activities and excursions?<\/strong><\/p>\r\n<p><span style=\"font-weight: 400;\">Our Hostels have a wide range of activities and excursions to offer. If you want more information regarding our activities programme, please contact our front desk which is open 24h.<\/span><\/p>\r\n<p><strong>Are your facilities adapted for people using wheelchairs or with reduced mobility?<\/strong><\/p>\r\n<p><span style=\"font-weight: 400;\">Our facilities are adapted, following local regulations, for people using wheelchairs and for people with reduced mobility.\u00a0 Please remember to notify us in advance so that we can assign you to the right room.<\/span><\/p>\r\n<p><strong>I am underage, can I stay at The Boc Hostels?<\/strong><\/p>\r\n<p class=\"\" data-start=\"0\" data-end=\"142\">\ud83d\udc76 The minimum age to stay at Boc Hostels is 14 years old, as long as you&#8217;re accompanied by a parent, guardian, and staying in a private room.<\/p>\r\n<p class=\"\" data-start=\"144\" data-end=\"314\">From 16 years old, you can stay on your own, but you&#8217;ll need to provide official authorization from your parent or guardian, and you&#8217;ll still need to book a private room.<\/p>\r\n<p><strong>Can pets also stay at The Boc Hostels?<\/strong><\/p>\r\n<p class=\"\" data-start=\"316\" data-end=\"481\">\ud83d\udc36 Your four-legged friend is welcome at BOC CITY, but only in double private rooms. We want you to enjoy the BOC experience without leaving your best friend behind.<\/p>\r\n<p class=\"\" data-start=\"483\" data-end=\"680\">The price for their stay is 25\u20ac (one-time payment), no surprises or extra costs. But note, this applies only at BOC CITY. BOC BEACH and BOC PALMA are still exclusive territory for humans (for now).<\/p>\r\n<p><strong>Do I need to bring a towel, sleeping-bag, or bed sheets?<\/strong><\/p>\r\n<p class=\"\" data-start=\"682\" data-end=\"769\">Our rooms are fully equipped with bed linen, included in the price of your reservation.<\/p>\r\n<p class=\"\" data-start=\"771\" data-end=\"882\">\ud83d\udebf Regarding towels, you can rent one directly at the hostel reception, and the cost is 6\u20ac for the entire stay!<\/p>\r\n<\/div>\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Do I have to present the hostelling membership card to stay at your hostel?\u00a0<\/p>\n<p>The Boc Hostels is part of the Spanish Network of Youth Hostels, especially for young people up to 30 years of age, who develop an educational project in the Balearic Islands. Therefore, people (staying only at BOC city) who are 30 years of age or older and do not have a student or teacher&#8217;s card,<\/p>\n<p>[&#8230;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/legal.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-896","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>F.A.Q. - The BOC Hostels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thebochostels.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F.A.Q. - The BOC Hostels\" \/>\n<meta property=\"og:description\" content=\"Do I have to present the hostelling membership card to stay at your hostel?\u00a0 The Boc Hostels is part of the Spanish Network of Youth Hostels, especially for young people up to 30 years of age, who develop an educational project in the Balearic Islands. 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